Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture.

Values and interests in decision-making

Samantha Power is an academic and author who was the United States Ambassador to the United Nations from 2013 to 2017.

Power’s diplomacy is founded in her career origins as a journalist covering the Yugoslav Wars of the 1990s as a war correspondent for various publications.  Later, Power became a professor and then a foreign policy fellow and advisor working for Barack Obama, and was then appointed to the National Security Council before her nomination as the ambassador to the UN.

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Kamala Harris and false choices in ethical decision-making

Kamala Harris is the junior United States Senator from California and was previously the Attorney General of California and the District Attorney of San Francisco. Throughout her career as a prosecutor and now legislator, Harris has been well-known for her advocacy of restorative justice initiatives and her progressive engagement with a wide variety of social issues.

In speeches and interviews, Harris frequently rejects simple interpretations of her record and urges people to consider more nuanced views on political and cultural topics rather than seeing various interests or goals as mutually exclusive or conflicting when they actually could be aligned. On this subject, Harris often refers to advice she received from her mother: “Reject false choices.”

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Happy Easter – and a look at the second book of Mere Christianity

Happy Easter from Compliance Culture!

In honor of the holiday, please check out the below extracts from the seminal work of C.S. Lewis, Mere Christianity, which are especially pertinent to ethics and morality.  For commentary on the first book of Mere Christianity, check out this post.  The below post contains selections from the second book of Mere Christianity.

Book II of Mere Christianity, “What Christians Believe,” explains the points which were persuasive to Lewis as he turned away from atheism and toward Christian devotion.  Lewis reckons with this personal transformation through logic and by seeking to make the abstract and unknowable both concrete and comprehensible where possible while relevant if not fully within the reach of human understanding.

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Happy Good Friday! – and a look at the first book of Mere Christianity

Happy Good Friday from Compliance Culture!

In honor of the holiday, please check out the below extracts from the seminal work of C.S. Lewis, Mere Christianity, which are especially pertinent to ethics and morality.

Mere Christianity contains insights which are so powerful for people to consider in expressing and understanding their own personal codes of ethics and values (even completely secular ones).  Individual commitments to a well-defined internal moral register form the foundation of any integrity-led organization with an ethical business culture.  This post contains selections from the first book of Mere Christianity. 

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Selected TED/TEDx talks from Sheena Iyengar on choice theory

Check out these talks by Sheena Iyengar on choice theory.  Mostly from TED or TEDx events, plus one INKtalks video, these lectures provide a great overview to Iyengar’s brilliant work on the psychology of choice in a variety of contexts.  Through Iyengar’s theories of choice, the many influences choosing and decision-making can have over individuals’ lives become vibrant and clear.

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Insights from management for compliance officers

This is the fourth and final in a series of four posts on insights for compliance officers from different fields of study.  The first post in this series covered lessons from psychology regarding, for example, self-interest and decision-making, from prominent figures such as Sheena Iyengar and Malcolm Gladwell.  The second post was about insights for compliance officers from self-development and coaching, including from people such as Wayne Dyer and Eckhart Tolle.  Last week’s post discussed behavioral economics, focusing on the work of people such as Dan Ariely and Richard Thaler.  Today’s post will suggest ways in which management theory can be applied to corporate compliance programs.

As a practice, compliance is greatly concerned with topics such as governance, controls, leadership, sustainability, business values, organizational integrity, risk controls, institutional decision-making, tone and conduct at the top, and corporate culture.  It shares these general disciplinary themes with management theory, which takes on the broad task of determining and guiding the strategic direction of an organization and steering its employees and resources in furtherance of these goals.  Given that the contributions of a robust compliance program to the regulatory, practical, and cultural aspects of this task are great, compliance officers stand to gain great insight from studying commentary from the field of management theory.

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Integrity of game play: Referee bias

This is the third in a series of five posts on the topic of integrity of game play.  The first post discussed the impact of various types of player misconduct on sportsmanship and game outcomes.  Last week’s post debated whether tanking can be ethical and looked at numerous examples of tanking across different sports to compare how it happens and what its effect is. Today’s post is about referee bias and how it affects games, players, and teams.  The fourth post, on March 14, will be about organizational cheating operations by teams.  The fifth post and the last in the series, on March 21, will be about unethical leadership of coaches.

Teams and their fans often accuse referees of being biased or making unfair calls. Whenever players or spectators disagree with the call made or penalty assessed – which, for those on the wrong side of the outcome of the decision, is not all that rare – bias is often suspected or assumed.

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Insights from behavioral economics for compliance officers

This is the third in a series of four posts on insights for compliance officers from different fields of study.  The first post in the series was about lessons from psychology regarding motivation and choice, from prominent figures such as Viktor Frankl and Barry Schwartz.  Last week’s post discussed insights from self-development and coaching, including the works of people like Brene Brown and Byron Katie.  Today’s will be about insights from behavioral economics.  The fourth and final post in this series, on March 13, will focus on the application of theories of business management theories to corporate compliance programs.

Behavioral economics is a multi-disciplinary field of academic study which integrates themes from psychology, sociology, and neurology, among others, to analyze and predict economic decisions and markets behavior of individuals.  Given that behavioral economics shares so much theoretical inspiration with other areas and covers such a wide array of human behavior, it is naturally quite insightful for compliance officers.  Like compliance, behavioral economics focuses heavily on factors to decision-making and conduct.  Behavioral economics also takes great interest in risk tolerance and assessment, the management of which is also important for compliance.

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Insights from psychology for compliance officers

An informed approach to business compliance can be improved by taking theoretical insights from different fields.  For example, a corporate culture which seeks to promote ethical leadership, or provide support for making choices from a basis of integrity, or encourage employee engagement with compliance values, should take lessons from a variety of sources to make relevant and relatable appeals.

Psychology in particular has many affinities with a profession that is focused on culture and values, both of organizations and of the individuals within them.  Study of psychology in search of insights relevant to compliance ethics can be used in creating our culture, informing our norms, and helping us to develop and articulate our values.  All of these insights are necessary for cultivating a compliance culture and professionals in the compliance and ethics function have to be the first ambassadors for this.  To do this effectively, psychology can provide important guidance.

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Ethical decision-making and hard choices

Encouraging ethical decision-making is one of the main aspirations of any corporate compliance program.  At both the employee and organizational level, it’s important to support and promote the choices that are most consistent with both explicit rules and implicit values.   Individuals and corporations can demonstrate their principles-based identity through the choices they make.

Genuine commitment to making the most ethical decisions through the complex environment of inadequate information, lack of connection to consequences, competing interests, and limitations of belief systems/choice frameworks – just to name a few of the many risks inherent – is a critical component of a culture of compliance.  Individual persistence to honor internal codes of ethics and moral convictions will scale up to create heuristics and habits across the organization that support responsibility and thoughtfulness rather than a culture of fear and habits reflecting limited vision.

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