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Compliance in current and historical events

Compliance and Stephen R. Covey’s “emotional bank accounts”

Stephen R. Covey’s famed self-development insights can also be applied to compliance and ethics. The acclaimed author of the worldwide best seller The 7 Habits of Highly Effective People has provided motivation to managers, students, and progressive people for many years. Covey’s work was far more than just a self-help guide or a management how-to. With his emphasis on character ethic as well as values and principles, Covey created an interesting body of work that can be broadly used in crafting the business mission statements he endorses so heartily, from a compliance and ethics and perspective.

This post takes an in-depth look at each one of Covey’s 7 Habits to explore the applicability of each one for the work and goals of compliance professionals. All seven of the habits encourage conduct that is positive and productive for compliance risk awareness. Inner success, sustainable and functional interdependence, and strategic, purpose-driven vision are just some examples of the compliance culture qualities that the 7 Habits consistently endorse. Trustworthiness, credibility, and honesty are the cornerstones of individual relationships and organizational identities in Covey’s system.

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Best Practices

Principles of ethical decision-making

Simply put, ethical decision-making is about making choices from a basis of integrity.  Decisions are not pure or in a vacuum.  People make choices in an often very complicated landscape of conflicting interests, isolation from consequences, stubborn habits and heuristics, and narrow cognitive frameworks.

Therefore effective ethical decision making has two components: first, the intention and second, the action.  The intention requires an individual determination to do the right thing for the right reason at the right time.  The action, on the other hand, requires commitment at both the individual and the collective/organizational level to maintain and support the intention.  This process happens amid a complicated context of incentives for, and obstacles to, both individual ethics and corporate culture of compliance.

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This week preview

This week on Compliance Culture

Be sure to visit Compliance Culture this week for posts on these topics.

  • Monday:  Principles of ethical decision-making
  • Tuesday:  Stephen R. Covey’s “emotional bank accounts”
  • Wednesday:  Ben & Jerry’s and CSR
  • Thursday:  GDPR implementation
  • Friday:  TED and TEDx talks on privacy and reputation

Don’t miss it!

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Last week round-up

Last week on Compliance Culture

Check out last week’s posts on Compliance Culture, in case you missed or want to revisit them.

Many thanks for reading!

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Compliance in popular culture

Compliance and ethics in Groundhog Day

Groundhog Day is a classic comedy film from 1993.  The movie centers around Bill Murray’s character Phil Connors, who is a weatherman on-location in Punxsutawney, Pennsylvania covering the annual Groundhog Day event there.  The town’s festivities around the ritual of the groundhog coming out of his hole to check whether or not he sees his shadow are a huge media event and popular celebration which Connors, who is generally obnoxious and condescending, finds ridiculous.  On February 2, Connors has an unpleasant and miserable day in which he is annoyed by everyone around him, acts out, and totally fails to charm his producer Rita Hanson, played by Andie McDowell, with whom he is in unrequited love.  The next day he wakes up and is alarmed and confused to find that it is not a new day and February 3, but rather it is February 2 again and the prior day is repeating exactly as it happened before.

Connors winds up trapped in a time loop in which only he is lucid of it.  He experiences February 2 over and over, with his memory and knowledge retained but otherwise no evidence in the world or other people that the day has happened before and will happen again.  Connors goes through a complicated process of reckoning with this reality and ultimately makes an ambition of getting Hanson, who hates him, to fall in love with him.

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Trends in business compliance

Round-up on FCC compliance

This is the seventh in a series of seven posts about regulatory compliance priorities and enforcement trends.  The first post was about the Commodity Futures Trading Commission (CFTC).  The second post was about the Federal Trade Commission (FTC).  The third post was about the Securities & Exchange Commission (SEC).  The fourth post was about the Food & Drug Administration (FDA).  The fifth post was about the U.S. Department of Agriculture (USDA).  Last week’s post was about the Environmental Protection Agency (EPA).  Finally, today’s post, the final one, will be about the Federal Communications Commission (FCC).

The U.S. Federal Communications Commission (FCC) is the US regulator charged with supervising interstate communications via the mediums of radio, television, wire, satellite, and cable.  The FCC was created by the Communications Act of 1934 to replace the Federal Radio commission, a predecessor regulator with jurisdiction over radio only, and incorporate the telecommunications regulation responsibilities of the Interstate Commerce Commission, in recognition of the advancement of communication and broadcasting technologies.

The modern FCC has six main operating objectives: providing affordable access to broadband internet; maintaining a competitive framework for communications services providers; ensuring the efficiency and efficacy of spectrum (radio); setting media regulations which encourage digitalisation, competition, and diversity; cooperating with public safety and homeland security crisis communications; and contributing to ongoing modernization of the FCC itself as innovation evolves.  Within these objectives, the FCC sets media policy pertaining to broadcast, cable, and satellite television and broadcast radio regarding content, indecency, ownership, and transition to digital.  Interstate telecommunications services including landed telephone, internet, mobile services, and a variety of other radio and broadcasting networks and databases are also within the FCC’s purview.

Certainly the biggest story in recent years involving the FCC has been the changes to the Obama-era Net Neutrality rule.  For a basic but thorough explanation of Net Neutrality, recent changes to its regulatory handling, and the various interests at stake, check out this QuickTake from Bloomberg.

  • Cooperation with the FTC: In the aftermath of the rollback of net neutrality protections ensured by the FCC in its December 2017 vote, much of the regulatory attention has been on assurances that the FTC will step into the gap to pick up on vital enforcement efforts.  The two agencies have agreed to a memorandum of understanding on their collaboration with each other, much of which appears to be based on pre-Net Neutrality classifications which established shared jurisdictions for the FCC and the FTC.  The details of this plan, however, both in its depth and its ultimate application, remain to be seen:  FCC and FTC outline how they’ll cooperate after net neutrality vote   
  • Legal engagement with states: Facing regulatory rollback at the federal level and judging legislative action to be unlikely, some states have started to consider creating their own legal frameworks in absence of a higher supervisory authority providing oversight. California is one state which has been vocal about wanting to fill the regulatory gap created by federal rollbacks by creating state systems to establish accountability, and the topic of Net Neutrality is a hot-button one for states to get involved.  Because the FCC’s order bars states from making their own overt rules about Net Neutrality, lawmakers will need to get creative about using their resources and existing regulatory authority to capture broadband internet service providers (ISPs) in their jurisdiction to force constructive compliance:  In the Wake of the FCC’s Net Neutrality Repeal, California Eyes Its Own Net Neutrality Law  
  • …And cities: California is far from the only state spurred into action by the Net Neutrality change, as over 20 states have mounted various challenges to the decision and/or efforts of their own to require ISPs doing business in their states to observe Net Neutrality.  Cities are engaged also, with New York City officials considering the ways the city can enforce the principles of Net Neutrality on its own:  States and Cities Keep the Battle for Net Neutrality Alive 
  • Corporate political engagement: Changes in regulatory position and public policy on topics of great consumer interest are practical candidates on which corporations can engage and take political position. The Net Neutrality repeal was not only controversial but provoked a wide range of emotional and intellectual reactions from the public.  So, it’s an interesting and compelling corporate social responsibility (CSR) tactic for many companies to engage politically about Net Neutrality and thereby enhance their relevance to and credibility with current and prospective customers.  Burger King got a lot of attention for doing so not only boldly but informatively:  Why is Burger King better at explaining net neutrality than the FCC?  

Post-Net Neutrality rule-making, the FCC will likely seek a new alignment on a broad variety of issues impacting its wide mandate.  As demonstrated by the diverse range of priority topics below, the FCC will have a full regulatory agenda for 2018, and rehabilitation of its public image and its processes through which it engages with consumers, lawmakers, and stakeholders, will be a top priority for the agency.  As discussed in this article, the challenges are inherent in rebounding from 2017 and setting a fresh set of priorities for 2018.

As this series on regulatory enforcement and compliance interests has shown, whatever the current rhetoric on the proper reach of supervision may be, these agencies will always have a huge impact on life and business.  Whether this is through regulatory expansion, delay and inaction, or rollback, the choices made on regulatory agendas have sweeping influence on topics as diverse as investor protection, public health and safety, the environment, consumer rights, and all areas of the securities and financial markets.

 

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Compliance in current and historical events

MiFID II conduct principles and markets integrity

MiFID II – the second Markets in Financial Instruments Directive – became law across the European Union on January 3, 2018.  It’s intended to overhaul the entire supervisory framework for financial sector organizations who are in the EU, have clients in the EU, or wish to have access to or establish equivalency for the markets there.  Its predecessor law, MiFID I, became law in 2004 and was judged to have not stood the test of time in the aftermath of the global financial crisis.  Therefore the seven year drafting process – from 2010 to 2007 – that culminates in MiFID II implementation this year is aimed to set a higher regulatory standard for investment banks, broker-dealers, and other institutional market participants and their employees.

Much of the attention about MiFID II implementation has focused on the burden to organizations from financial costs, human capital and efforts, and changes in commercial strategy that will be required for firms to work toward compliance with the new laws.  The laws are thousands of pages long and touch nearly every area of the financial services markets.  Some of the major areas of focus in MiFID II are investment research, transaction reporting, and brokerage compensation arrangements.  However, the far reach of banking and securities markets activities into the economy means that laws intended to govern this sector have a broad and dramatic scope as well.

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Compliance in current and historical events

Travel safety and regulation

Travel safety is one of the most important objectives of the overall supervisory agenda.  Consumer protection and public safety intersect in this topic.  Keeping travellers away from harm and maintaining safe and orderly routes and equipment should be the top priority of any commercial entity providing transportation to consumers.  At the same time, companies working in the transportation sector look to legal and regulatory requirements to set minimum standards for safety infrastructure and motivate investments in technology and human capital improvements.  Regulatory action, or inaction, can therefore have a huge impact on protective measures and responses to threats to safety taken by companies such as airlines, rail transit operators, and private transportation providers.

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Best Practices

CSR tips for compliance professionals

Corporate social responsibility (CSR) is closely related to business compliance.  Both CSR and business compliance share the objective to integrate requirements from legal, regulatory, and social expectations with organizational strategy.  Business compliance has the broadest mandate of creating both rules-based and values-based structures and systems to support corporate and employee integrity and adherence to laws, regulations, and norms.  In contrast, CSR has these same goals but focuses on engaging in corporate actions that contribute to social good, generate positive public relations attention, and promote ethics and accountability.

While compliance is often focused on defining internal standards for conduct and strategy in order to follow or improve upon outside requirements, CSR has a much more public posture.  CSR is focused on defining the company’s positions on the environment, reform, justice, philanthropy, community relations, and other outwards-facing social initiatives.  After these objectives are defined, the company then presents and promotes its positions to consumers and society. CSR and compliance both contribute to a company’s mission statement and values, but CSR has a heavier hand in guiding the corporate image that is presented to consumers, industry partners, and society as a whole.  

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This week preview

This week on Compliance Culture

Be sure to visit Compliance Culture this week for posts on these topics.

  • Monday: Compliance and CSR
  • Tuesday: Regulatory compliance and travel safety in history
  • Wednesday: MiFID II conduct principles
  • Thursday: FCC enforcement priorities
  • Friday: Ethics and risk in Groundhog Day

Don’t miss it!